Legal & Transparency
Terms and Conditions of Sale
Everything you need to know about ordering, delivery in Morocco, warranty, and returns for your Pogy NFC review stands.
Last updated: March 2026
1. Purpose and Company Overview
Pogy provides contactless stands and cards equipped with NFC (Near Field Communication) technology and QR codes, designed to streamline customer review collection directly to merchants' Google Business Profiles.
The service requires zero mandatory subscription, no batteries, and no app download for end customers.
2. Orders and Prior Confirmation
Every order placed on the Pogy online store represents a firm commitment. To prevent fraudulent orders and ensure smooth dispatch, a Pogy representative may contact the buyer via phone or WhatsApp to verify delivery details.
If the buyer cannot be reached within 48 business hours, Pogy reserves the right to cancel the order dispatch without penalty.
3. Delivery Times and Shipping Rates in Morocco
Orders are shipped via our express courier partners across Morocco. Average delivery times range between 24 to 48 business hours for major cities (Casablanca, Rabat, Marrakech, Tangier, Fez, etc.) and 48 to 72 hours for other areas.
Delivery timeframes are provided as estimates. Shipping is free throughout Morocco: no delivery charge is added to the product price, and the amount shown at checkout is the amount paid to the courier.
4. Cash on Delivery (COD)
The default payment method is Cash on Delivery (COD). The buyer pays the exact order total in cash (in Moroccan Dirhams - MAD) directly to the courier upon receiving the parcel.
Pogy commits to requiring no advance online payment for standard orders.
5. Returns, Exchanges, and Right of Withdrawal
Package inspection before paying the courier
As part of our transparency guarantee, you have the right to inspect the parcel exterior in front of the courier. If the product arrives broken, damaged, or defective due to transit, you may immediately refuse delivery without paying anything. A new replacement unit will be dispatched free of charge.
14-Day technical warranty and replacement
Every Pogy NFC stand is technically inspected prior to shipment. Should you experience any NFC chip malfunction or manufacturing defect within 14 days of receipt, Pogy commits to replacing your item free of charge via express delivery.
Right of withdrawal (Law 31-08)
In accordance with Moroccan Law No. 31-08 on consumer protection, the buyer is entitled to a cooling-off period of seven (7) full calendar days from package delivery to exercise their right of withdrawal without stating reasons.
To be eligible, returned items must be in original, unused condition, complete with protective film and unused adhesive, in original packaging. Direct return shipping fees are borne by the buyer. Following receipt and inspection, refunds are processed via bank wire or cash remittance within 7 business days.
Customized goods
In accordance with statutory provisions regarding custom-made or clearly personalized goods (e.g., custom branding or logos printed on stands), the right of withdrawal for simple change of mind does not apply, except in cases of proven manufacturing defects.
6. Independence and Google LLC Disclaimer
Pogy is an independent commercial entity and is in no way affiliated with, endorsed, sponsored, or certified by Google LLC or Alphabet Inc. 'Google', 'Google Maps', and 'Google Business' trademarks belong exclusively to their respective owners.
Pogy provides passive hardware redirecting to the official URL chosen by the merchant. Under no circumstances does Pogy sell reviews, guarantee star ratings, or influence Google's moderation algorithms. The business owner remains solely responsible for complying with Google's platform policies.
7. Support and Contact
For any inquiry regarding an order, exchange, return, or technical support, our team can be reached via WhatsApp or email Monday through Saturday from 9:00 AM to 7:00 PM.